Terms & Conditions

We provide sincere, unbiased, professional feedback at all times for the work you send us. Our written response can vary in length according to what we need to tell you, and we do not normally sugarcoat whatever needs to be said. We are never rude, but we are clear and direct because our aim is to enable you to move forward through our feedback. We appreciate that you may not always share our views, but we do expect you to accept that any feedback we give you is entirely our professional opinion, as stated at the start of this paragraph.

We will not enter into any dispute over any comments made in our assessment of your work. Once this is received you are entitled to either embrace it or reject it, but you may ask us to explain something we have written that you do not understand or is unclear.